Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company where customers can find and discover anything they might want to buy online.

The On-the-Road (OTR) Manager I serves as the operational backbone of end-to-end last mile delivery within a Delivery Station. This role owns the complete OTR process, from route planning through final-mile execution, ensuring packages reach customers safely, efficiently, and on time. The OTR Manager I is directly responsible for managing delivery efficiency, optimizing the number of routes dispatched, and driving cost-per-shipment reductions while maintaining the highest standards of service quality.

The OTR Manager I is accountable for achieving operational Key Performance Indicators (KPIs) and cost goals outlined in the strategic plan. These include, but are not limited to, On-Time Delivery rates, Delivery Success Rate (DSR), route density optimization, and Deliveries Per Hour. The overriding goal is to maximize customer satisfaction and, through this, long-term shareholder value.

The OTR Manager I coaches and mentors the Process Assistant (PA) team, hourly associates serving as front-line leaders, to ensure that performance objectives are consistently met while building positive employee relations and developing bench strength for the organization. This includes setting clear expectations, providing real-time feedback, identifying high-potential talent, and creating individualized development plans that prepare PAs for progressive leadership opportunities.

The successful candidate will continuously improve the efficiency of delivery processes and instill a culture of customer obsession, safety, and best-practice sharing across the station. This role also serves as a thought partner with cross-functional internal teams, including project teams responsible for launching new stations and designing innovative delivery models, contributing operational insights that shape scalable, cost-effective last mile solutions.

Key job responsibilities

• Create balance between “Work hard” and “Have fun” with associates under scope
• Ensure the team execution to accomplish the business goals
• Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
• Processes Mapping activities.
• Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
• Follow up the KPIs of operations within the delivery station.
• Actively supports and promotes organization change.
• Dive deep analysis of KPIs
• Support the ACES team, customer service or other upcoming goals.
• Measure drivers’ performance, discipline and customer experience service
• Internal audits execution.
• Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
• Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.
• Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes