Me postulé en línea. El proceso tomó 5 semanas. Acudí a una entrevista en Santander en may 2016
Entrevista
Process took 5 weeks. Get ready for long waits. Phone interview and face-to-face. Online tests to measure basic maths skills and interview tests to measure how accurately you read numbers and calculate percentages ect.
Preguntas de entrevista [1]
Pregunta 1
Scenario based questions based directly on the videos from the website, if you watch those you will know exactly what to say.
Easy competency based questions.
Questions about CV and previous jobs - make sure you know your CV.
Acudí a una entrevista en Santander (Glasgow, Escocia)
Entrevista
Had to go online for a video interview (same day as I applied) and answer basic customer service questions which where not difficult. The setup to access the service was quite easy too.
Preguntas de entrevista [1]
Pregunta 1
Name a time you dealt with a difficult customer service experience.
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Preguntas de entrevista [1]
Pregunta 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Preguntas de entrevista [1]
Pregunta 1
Describe a time you have used great customer service