Me postulé a través de una recomendación de un empleado. El proceso tomó 2 semanas. Acudí a una entrevista en American Express (Fort Lauderdale, FL) en ago 2015
Entrevista
Very thorough, they weave out the best and are looking for your focus on Customer Service and the customer experience. Complete online application, if they like you, they request for you to complete a digital interview. If selected, phone interview within a day of completing HireVue. Moving forward? Meet and greet. Then they narrow candidates down for a final informal interview. STAR behavioral interview, then your offer!
Preguntas de entrevista [1]
Pregunta 1
Why American Express? What is your idea of outstanding customer service? Which of the blue box values relates to you the most and why?
Me postulé en línea. Acudí a una entrevista en American Express (Toronto, ON)
Entrevista
There was a long interview process, jumping between four to five different people. and then a long background check process. Overall, the process ran pretty smoothly but was very long
Preguntas de entrevista [1]
Pregunta 1
Tell me a time you delt with an irrrate customer and how did you handle this.
Interviewers focus on whether my personality matches with the company values, and whether my ability can master the job. The interview is relatively casual though, instead of asking questions in one way, they constantly provide feedbacks, including credits and guidiance.
Preguntas de entrevista [1]
Pregunta 1
I am located in Hong Kong. If you work in a Cha Chaan Teng, do you think politeness is important?
Friendly and casual; hiring leader was friendly and interview questions were pretty casual. There was a small case study to gauge your problem solving skills and impromptu mock call session.