Preguntas frecuentes sobre las entrevistas de American Express
Los postulantes al puesto de Customer Care Professional calificaron el proceso de entrevista en employer] con una puntuación de 3.5 sobre 5 (donde 5 indica el máximo nivel de dificultad) y valoraron su experiencia en la entrevista como positiva en un 100%. En comparación, la valoración promedio de la empresa es positiva en un 73.1%. Estos datos corresponden a las calificaciones de los usuarios de Glassdoor.
La duración promedio del proceso de contratación de los candidatos que se postulan para cargos de Customer Care Professional es de 120 días, según las 2 entrevistas enviadas por los usuarios para este cargo. En comparación, la duración promedio del proceso de contratación en general en American Express es de 47 días.
Las etapas comunes del proceso de entrevista en American Express para el cargo de Customer Care Professional según 2 entrevistas en Glassdoor incluyen las siguientes:
Presentación: 15%
Prueba de drogas: 15%
Prueba de personalidad: 15%
Entrevista personal: 15%
Test de inteligencia (CI): 8%
Revisión de antecedentes: 8%
Entrevista telefónica: 8%
Prueba de habilidades: 8%
Entrevista grupal/en panel: 8%
Aquí tienes los cargos más buscados para informes de entrevistas -
Me postulé a través de un reclutador. Acudí a una entrevista en American Express (Coral Springs, FL) en ene 2016
Entrevista
After receiving an invitation to complete an online interview I was invited to attend a meet and greet with the leadership team. The same day i received a call to be scheduled for a final interview after speaking with the recruiter and agreeing to meet for the final interview i received another call asking for me to re take the online assessment because they had no record of it. The next day I received a call from the manager stating that they had found my assessment score and it was unsatisfactory and they could not move forward with the final interview. Extremely disappointing because no one seemed to have a clue of what was going on. Normally if you don't pass the assessment you know right away and they don't invite you for a greet and meet.
Preguntas de entrevista [1]
Pregunta 1
How do you deal with negative attitudes at your workplace
Me postulé en línea. Acudí a una entrevista en American Express (Toronto, ON)
Entrevista
There was a long interview process, jumping between four to five different people. and then a long background check process. Overall, the process ran pretty smoothly but was very long
Preguntas de entrevista [1]
Pregunta 1
Tell me a time you delt with an irrrate customer and how did you handle this.
Interviewers focus on whether my personality matches with the company values, and whether my ability can master the job. The interview is relatively casual though, instead of asking questions in one way, they constantly provide feedbacks, including credits and guidiance.
Preguntas de entrevista [1]
Pregunta 1
I am located in Hong Kong. If you work in a Cha Chaan Teng, do you think politeness is important?
Friendly and casual; hiring leader was friendly and interview questions were pretty casual. There was a small case study to gauge your problem solving skills and impromptu mock call session.