Overview

We are a busy coach tour and travel business specialising in UK, Irish & European tours. We are seeking an organised, customer-focused and detail-oriented person to manage the administration and coordination of our tour operations while also supporting the day-to-day running of the office.

This role combines travel operations, reservations, supplier coordination and general office administration. The successful candidate will play a key role in ensuring tours are well organised, customers are looked after and office processes run smoothly throughout the year.

Key Responsibilities

Tour & Travel Operations

• Prepare and coordinate tour itineraries for UK, Irish & European tours
• Research and source hotels, restaurants, attractions and excursion providers
• Liaise with hotels, suppliers and tourism partners regarding availability, pricing and bookings
• Make and manage accommodation, excursion and restaurant reservations
• Prepare tour documentation, schedules and operational paperwork
• Ensure all bookings and tour details are accurate and up to date
• Support the planning and coordination of seasonal tour programmes
• Assist with pricing and costing of tours where required
• Handle customer enquiries relating to tours, bookings and travel arrangements
• Process customer bookings, deposits and balances
• Maintain booking systems, passenger lists and travel records
• Coordinate with drivers, guides and management regarding tour operations
• Assist with problem-solving and operational issues before and during tours

Customer Service

• Provide a professional and friendly service to customers by phone, email and in person
• Respond promptly to customer queries and booking requests
• Assist customers with itinerary information, amendments and travel queries
• Maintain strong customer relationships and high service standards

Office Administration

• Support the general day-to-day administration of the office
• Answer phones and manage incoming emails
• Maintain organised filing systems and office records
• Assist with invoicing, paperwork and general administrative duties
• Update spreadsheets, databases and internal systems
• Help prepare reports, correspondence and promotional materials
• Assist management with ad hoc administrative tasks
• Support social media or marketing administration where required
• Help ensure the office operates efficiently

Skills & Experience Required

• Previous experience in travel, tourism, hospitality or office administration preferred
• Strong organisational and multitasking skills
• Excellent communication and customer service skills
• High level of attention to detail and accuracy
• Ability to work independently and manage competing priorities
• Good problem-solving ability and initiative
• Strong IT skills including Microsoft Office and email systems
• Experience using booking systems or CRM systems is an advantage
• Knowledge of UK and Irish tourism destinations is desirable

Personal Qualities

• Friendly and professional manner
• Reliable and dependable
• Flexible and adaptable, particularly during seasonal periods
• Calm under pressure and able to manage deadlines
• Team player with a positive attitude
• Strong work ethic and willingness to assist across multiple areas of the business

Working Hours

• Full-time role
• Flexibility may be required during peak travel seasons
• Some additional hours may occasionally be required during busy operational periods

Pay: €16.50 per hour

Benefits:

• Bike to work scheme
• Company pension
• On-site parking
• Sick pay

Work Location: In person