Work from Home – Must live in Monterrey, N.L.

Cover Desk Mexico is looking for bilingual professionals in Monterrey to support U.S. insurance agencies as Virtual Assistants. If you enjoy helping customers, working in a professional environment, and using your English skills daily, we would love to hear from you.

• Work from home
• Monday – Friday schedule (weekends off)
• Monthly pay: $17,350 – $17,860 MXN (before taxes) + bonus eligibility

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What You’ll Get

• Full-time position (40 hours per week)
• Monday–Friday schedule — weekends off
• Competitive monthly pay: $17,350–$17,860 MXN
• Monthly Internet & Electricity Work-From-Home allowance
• One-time ergonomic chair benefit
• Paid training
• Company-issued computer and equipment
• Vacation days + 8 U.S. holidays
• Vacation premium & Aguinaldo
• Full benefits under Mexican Labor Law

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What You’ll Do

As a Bilingual Customer Service Representative / Virtual Assistant, you will support a U.S.-based insurance agency by providing excellent customer service and administrative support.

Your responsibilities will include:

• Handling inbound calls from U.S. insurance customers
• Assisting with customer service requests and basic policy support
• Transferring calls to licensed agents when necessary
• Supporting back-office tasks and documentation
• Using multiple systems and tools to assist customers
• Collaborating with U.S.-based teams

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Who We’re Looking For

We are looking for motivated bilingual professionals who:

• Communicate confidently in English and Spanish
• Enjoy helping customers and solving problems
• Are comfortable multitasking in a fast-paced environment
• Have a positive attitude and strong teamwork skills

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Role Requirements

• Bachelor’s degree (REQUIRED)
• at least 3 years of experience (BPO, customer service, or insurance preferred)
• Strong English communication skills (spoken and written)
• Stable high-speed internet (50 Mbps or higher)
• Backup internet recommended
• Reliable electricity and personal mobile phone
• Private and quiet workspace at home
• Must reside in the Monterrey metropolitan area
• Available for immediate hiring

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Languages

• English (Required)
• Spanish (Required)

Ready to grow your career with a company that values your skills and celebrates your success?

Join Cover Desk Mexico today!

Job Type: Full-time

Pay: $17,350.00 - $17,860.00 per month

Application Question(s):

• Do you have at least 50 mbps high speed internet at home?
• Have you been referred by a current Cover Desk employee? if Yes, Please indicate the name.
• Do you have an American social security number, American visa, or a green card?
• Are you located in Monterrey, N. L.? If not, Which city are you from?
• Do you have experience in insurance, customer service, or call centers?
• Please provide 2-3 references person from your previous job:

Name:
Position:
Contact no. :
Email Address:

Education:

• Bachelor's (Preferred)

Work Location: Remote