The Opportunity

What You'll Do

The Skills You'll Have

Technical Aptitude

• Leverage your experience with custom objects to optimize data structures within Salesforce.
• Design and configure impactful reports and dashboards to visualize key operational metrics.
• Develop and implement Salesforce Flows, triggers, and notifications to automate critical processes.
• Hold Salesforce Administrator and/or Developer certifications, demonstrating advanced platform expertise.
• Possess the ability to read and update APEX code for salesforce processes, extending platform functionality.

Priority & Process Management

• Effectively manage multiple concurrent requests for system enhancements and bug fixes, applying best practices.
• Proactively identify and overcome roadblocks to ensure timely resolution of operational needs.
• Demonstrate clear examples of vetting and prioritizing operational requests, ensuring alignment with business objectives.
• Own the end-to-end process for operational updates, from initial vetting and prioritization through configuration and enablement.
• Provide concrete examples of managing the entire lifecycle of operational enhancements and bug fixes, showcasing full ownership.

AI Curiosity & Entry-Level Automation Aptitude

• Utilize AI chat tools to inform troubleshooting strategies for platform issues.
• Apply AI-driven insights to guide basic system configuration requests effectively.
• Clearly articulate your process for integrating AI tools into your daily platform administration tasks.
• Demonstrate experience building AI-assisted automations or agents in a professional context.
• Thoroughly describe your process for generating and testing AI-driven troubleshooting and configuration recommendations.

Communication & Documentation (Internal/External)

• Exhibit strong communication skills, effectively conveying technical information to diverse audiences.
• Articulate clear processes for collaborating with stakeholders on operational requests and changes.
• Demonstrate a systematic approach to gaining consensus and approval for proposed system modifications.
• Define and implement strategies for clarifying requests through seamless collaboration with internal teams.
• Proactively manage internal stakeholders and meticulously maintain playbook updates for process consistency.

Within 90 Days, You'll

Within 180 Days, You'll

Within 365 Days, You'll