What can the Aflac breach teach us about the future of cybersecurity in insurance? It’s a reminder that the biggest threats aren’t always technical. Social engineering tactics like phishing and impersonation are proving just as effective, especially when attackers target help desks and credential resets. Our latest blog dives into: ✔️ How the Aflac incident reflects a broader shift in attack patterns ✔️ Why the human layer is both the biggest vulnerability and a critical defense ✔️ What insurers can do to strengthen non-technical safeguards ✔️ Four key questions every insurance leader should be asking Cybercriminals are evolving fast. The insurers that stay ahead will be the ones that rethink traditional defenses, embody a security-first culture and turn people into a true security asset. Read the full blog to explore how a multi-layered approach can build long-term resilience ➡️ https://www.capco.com/Intelligence/Capco-Intelligence/cybersecurity-threats-in-insurance-lessons-from-the-aflac-breach Authors: @Paul Laurent, @Andy Soodek, CIPP-E, CISSP, CISM, MBA, and @Salman Amindavar
Thank you to our clients who joined us for an engaging evening on generative AI strategies in financial services. The conversation was rich with shared experiences, forward-looking insights, and practical ideas for scaling GenAI with impact. We’re grateful to Microsoft for co-hosting the event and to both teams for helping lead the dialogue. Mark Hickson and Craig Ballard from @Microsoft and @Suzanne Muir, @Shawn Adams, @Liam Armstrong, and @Peter Jaques from @Capco Canada brought powerful perspectives on what scalable success really looks like, grounded in hands-on experience. Together, we explored real-world GenAI adoption, our joint frameworks for driving value, and what is truly achievable in financial services. From top use cases to common challenges, the discussion made clear that GenAI is moving fast and firms that scale with purpose will lead the way. To learn more about Capco’s approach to GenAI in financial services, visit https://www.capco.com/genai Looking forward to what comes next. #GenerativeAI #FinancialServices
𝗥𝗲𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝗶𝘇𝗲 𝗬𝗼𝘂𝗿 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗶𝘁𝗵 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 Agentic AI offers intelligent payment routing, automated reconciliation, and dynamic payment authorization. Enhance efficiency and security in your financial processes. 💡 Learn more about these innovations in our full article: https://www.capco.com/intelligence/capco-intelligence/agentic-ai-transforming-payments-and-cash-management
𝗔𝗿𝗲 𝘆𝗼𝘂𝗿 𝗰𝗼𝘀𝘁 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗲𝗳𝗳𝗼𝗿𝘁𝘀 𝗯𝘂𝗶𝗹𝘁 𝘁𝗼 𝗹𝗮𝘀𝘁 𝗼𝗿 𝗷𝘂𝘀𝘁 𝗰𝗵𝗮𝘀𝗶𝗻𝗴 𝗾𝘂𝗶𝗰𝗸 𝘄𝗶𝗻𝘀? Many financial institutions focus on immediate savings like headcount cuts or vendor reductions at the expense of long-term efficiency. Without addressing structural inefficiencies or aligning efforts with strategic goals, these institutions risk reduced capacity, operational friction, and stalled growth. This blog explores how aligning talent, optimizing workflows, and better leveraging technology can eliminate low-value work and drive lasting impact. By combining tactical cost actions with strategic transformation levers, institutions can build a more resilient, scalable, and efficient future. See how to move beyond the quick win 👉 https://www.capco.com/intelligence/capco-intelligence/building-a-sustainable-cost-transformation-strategy Authors: @Jason Noran, @Christopher de Sousa & Claire McNeary
Wishing everyone celebrating a joyful Islamic New Year! May this year be filled with good health, happiness and success. نتمنى للجميع عامًا هجريًا سعيدًا! نسأل الله أن يكون هذا العام مليئًا بالصحة والسعادة والنجاح #IslamicNewYear
“La rivoluzione che il settore bancario sta vivendo non riguarda solo un cambio di strumenti, ma segna una trasformazione totale e definitiva”. @Giovanni Zappavigna, Managing Partner di Capco, spiega a @EconomyUp - Nextwork360 come la tecnologia stia cambiando radicalmente il settore bancario, trasformando la banca del futuro in una piattaforma sempre più relazionale e tecnologica, anziché un semplice luogo fisico. L'intelligenza artificiale guida questo processo di cambiamento, permettendo alle banche di offrire nuovi strumenti finanziari digitali, in grado di rispondere alle esigenze di una clientela sempre più informata e esigente, coniugando innovazione, fiducia, competenza e responsabilità. Per saperne di più: https://okt.to/wEKDp5
Cyber threats are evolving, and personal lines insurers are in the crosshairs. @Shannon Worsham, MBA, CPCU, Partner at Capco, explains in a @P&C Specialist article that high volumes of sensitive data and third-party vendor exposure make these insurers prime targets. She outlines how organizations can build resilience by protecting core infrastructure, securing data from the inside out, and adopting AI-aware practices. Read more of Shannon’s insights ➡️ https://www.pandcspecialist.com/lead/enroll/4866424/663174?from=https%3A%2F%2Fwww.pandcspecialist.com%2Fc%2F4866424%2F663174%3Freferrer_module%3Dgoogle.com%26highlight%3Dcapco&referrerId=1&referrerDomain=google.com
𝗟𝗲𝘃𝗲𝗿𝗮𝗴𝗶𝗻𝗴 𝗥𝗲𝗴𝘂𝗹𝗮𝘁𝗶𝗼𝗻 𝗮𝘀 𝗮 𝗖𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝘃𝗲 𝗔𝗱𝘃𝗮𝗻𝘁𝗮𝗴𝗲 The new Capco Regulatory Heatmap 2025–2027 highlights what truly matters: • CRD VI, ESG Risk Management & CSRD • Financial & Operational Resilience (DORA) • Retail Investment Strategy & MiFID II/MiFIR Review • AMLD 6 & PSD 3 👉 Get a clear overview now and turn regulatory complexity into strategic clarity: https://www.capco.com/intelligence/capco-intelligence/regulatory-heatmap-2025-2027 For deeper insights and global perspectives across the financial services and energy sectors, please note that our Global Regulatory Horizon newsletter will be published shortly.
🔍 Basel IV: Redefining Business Strategies Basel IV will provide a platform for banks to benefit from a range of business opportunities if they can embrace adaptive business strategies, nimble capital planning, strong cross-border data discipline, and transparent risk governance. 🏦Discover our latest white paper here https://www.capco.com/Intelligence/Capco-Intelligence/basel-iv-change-management-as-a-profitable-investment and learn more about our solutions for effective change management, transformation, and analytics.
💡 Don’t move your data — connect it. 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗴𝗿𝗮𝗽𝗵𝘀 offer a smarter, scalable way to integrate siloed data and unlock real-time insights. 📄 Explore how in our new white paper, Transforming Messy Data into Actionable Insights, featuring insights from Caleb Severn: https://www.capco.com/intelligence/capco-intelligence/transforming-messy-data-into-actionable-insights 📩 Ready to see how this could work in your organization? Connect with our Capco experts to start your knowledge graph journey.
