Me postulé en línea. Acudí a una entrevista en YOOX NET-A-PORTER GROUP (Londres, Inglaterra) en dic 2014
Entrevista
Very focused on customer relations and fashion and styling, and seeing how you interact with others. They also like to see how you work in a team as well as on your own. Also tested designer knowledge, although customer care is the main focus
Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en YOOX NET-A-PORTER GROUP (Londres, Inglaterra) en dic 2017
Entrevista
I applied online for the customer sales position. I had telephone interview which lasted 15 mn where I was asked about my career background. I found their application process to be very timely and structured but unfortunately I failed the typing test which I found confusing because there was no mock test to prepare me and I had no idea what they meant by using luxury tone.
Preguntas de entrevista [1]
Pregunta 1
tell me about luxury customer service?
how do you handle a difficult customer?
Me postulé en línea. Acudí a una entrevista en YOOX NET-A-PORTER GROUP (Londres, Inglaterra) en feb 2017
Entrevista
Interviewed with the HR Manager and Customer service supervisor. Easy straight forward interview questions about my previous customer service experiences.
Was presented 2 tasks to correct grammar and to write an mock email.
Preguntas de entrevista [1]
Pregunta 1
When did you go out of your way to help a customer
Me postulé a través de una facultad o universidad. El proceso tomó 2 semanas. Acudí a una entrevista en YOOX NET-A-PORTER GROUP (Londres, Inglaterra) en sep 2016
Entrevista
lengthy, had a telephone interview, then a group assessment, then a 1:1 interview with management and lastly 1 week training with a test at the end, if you pass the test you get the job, if you fail you do not get the job
