Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en YOOX NET-A-PORTER GROUP (Londres, Inglaterra) en dic 2017
Entrevista
I applied online for the customer sales position. I had telephone interview which lasted 15 mn where I was asked about my career background. I found their application process to be very timely and structured but unfortunately I failed the typing test which I found confusing because there was no mock test to prepare me and I had no idea what they meant by using luxury tone.
Preguntas de entrevista [1]
Pregunta 1
tell me about luxury customer service?
how do you handle a difficult customer?
Me postulé en línea. Acudí a una entrevista en YOOX NET-A-PORTER GROUP (Londres, Inglaterra) en feb 2017
Entrevista
Interviewed with the HR Manager and Customer service supervisor. Easy straight forward interview questions about my previous customer service experiences.
Was presented 2 tasks to correct grammar and to write an mock email.
Preguntas de entrevista [1]
Pregunta 1
When did you go out of your way to help a customer
Me postulé a través de una facultad o universidad. El proceso tomó 2 semanas. Acudí a una entrevista en YOOX NET-A-PORTER GROUP (Londres, Inglaterra) en sep 2016
Entrevista
lengthy, had a telephone interview, then a group assessment, then a 1:1 interview with management and lastly 1 week training with a test at the end, if you pass the test you get the job, if you fail you do not get the job
