I first applied online. I endured a series of personality test type questions (which characteristic is more like you...). I didn't hear from them for months so I figured they had found other people for the position. About 4 months later I received a phone call from a customer service manager. It was about a 20 minute phone interview asking me a series of situation questions (tell me a time when you....and what was the outcome..). She also threw in a few personality type questions like (when you are faced with a disappointing situation how do you manage to stay positive). After that she told me to come in for a "group interview". I have not yet went to the group interview but I will update ASAP