The interview was a one-to-one interview. The whole process was split into three sections; first was a scenario based question-and-answer interview, which was followed up by a practical exercise on the shop floor, and then finally an informal chat with the interviewer. The interview questions were reasonably common and predictable, such as my hobbies and interests, and previous experience. I was also asked to give examples and instances in which I had acted in certain ways, for example, an example of a time where I had helped a customer, or an example of a time where I had dealt with a difficult query. In the practical exercise, I was instructed to go out onto the sop floor and mingle with customers, along with introducing myself to the other employees and getting to know them a little. I was given a basket and asked to select a few items to talk about. I chose one item from Superdrug's own brand of products, one cosmetics item that I'd been using for years, and one cosmetics item that I'd only just recently started using; I made sure to choose products that I'd used myself, so that I could comment my own opinions and experiences with the products.