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      Entrevistas en GlassdoorEntrevistas para el cargo de Director Customer Success en GlassdoorEntrevista en Glassdoor


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      Entrevista para Director Customer Success

      29 mar 2019
      Candidato de entrevista anónimo
      Chicago, IL

      Otras evaluaciones sobre las entrevistas para el cargo de Director Customer Success en Glassdoor

      Entrevista para Director, Customer Success

      3 ene 2018
      Empleado anónimo
      Mill Valley, CA
      Oferta aceptada
      Sin ofertas
      Experiencia negativa

      Solicitud

      Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en Glassdoor (Chicago, IL)

      Entrevista

      Post-application contact by recruiter was respectively prompt, as well as our initial phone conversation. It was indicated during that call that I was a fit and recruiter wanted me to have a phone interview with the hiring manager -- this was where everything went down-hill. First, it took over a month for the recruiter to get me onto the hiring manager's schedule (how bad did they want to fill the role?), and at time hinted that it was my "limited availability" hindering the process (there was a 2-hour different in time zones). When I finally spoke with hiring manager, it was clear in < 5 minutes that I was not a fit AT ALL. Two weeks after this interview, I had not heard anything back from recruiter, so I sent them an email. It has been another week since that now with no response. This sort of treatment makes a horrible first-impression, not to mention a story that will be shared to anyone who will listen. Irony that this review of on the company's platform too.

      Preguntas de entrevista [1]

      Pregunta 1

      What KPIs have you used to track customer success?
      Responder pregunta
      avatar
      Respuesta de Glassdoor
      6y
      Thank you so much for your feedback on your experience interviewing for our role. I'm sorry to hear you had several delays, and we will incorporate that feedback into our process to ensure a speedier process. In addition, we will continue to work on giving enough information to know the position is a fit, so you don't feel you're wasting your time on phone interviews. Everyone's time is precious, and we will work to get better here! - Julie Coucoules, Director, Talent Acquisition
      Experiencia positiva
      Entrevista difícil

      Solicitud

      Me postulé a través de otra fuente. El proceso tomó 4 semanas. Acudí a una entrevista en Glassdoor (Mill Valley, CA) en dic 2017

      Entrevista

      From the initial contact with the Talent Acquisition team all the way thru the interview process I was thoroughly impressed with the level of professionalism and the caliber of the questions. The interview team was well prepared, each individual focused on a different area of expertise and they all made sure to seek specifics in my responses. It was clear that they have been well trained on how to conduct a successful interview. Very positive experience.

      Preguntas de entrevista [1]

      Pregunta 1

      What are some of your key leadership values?
      1 respuesta