El proceso tomó 1 semana. Acudí a una entrevista en Gap (Londres, Inglaterra) en jul 2008
Entrevista
Consisted of a 30 minute phone call with the store manager after having applied online. I was asked of customer service experiences both good and bad, I was also asked what I knew about GAP (do your homework). What I would say is most important would be to have a conversation with the manager, when asked "is there anything else?" which they will ALWAYS ask, thats leading you on to create conversation with the manager and show your social skills, speech etc, which is vital for sales and customer service.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time when you have been complemented for your customer service.
Group interview with other candidates with the store manager. Arrive at the store and wait for other candidates. Then interview happens in break room and it lasted roughly about 30-60minutes
It was a group interview of about 10-12 people. If I remember correctly they take you to the back, the stock room, and ask almost everyone the same question. The interview lasted about 30 minutes.
It was very easy, one in person interview with the general manager and then I was accepted! Mainly personality and behavioral questions were asked, and I think enthusiasm on my end helped the most.