Me postulé en persona. El proceso tomó más de 1 semana. Acudí a una entrevista en British Airways (Londres, Inglaterra) en mar 2015
Entrevista
1. On line application - Very basic - Just Fill Form - Attach CV
2. Telephone Interview - Why do you want to be a customer service - Why do you want to work to British Airways-Exemplos of difficult Customer service experience you had to hold.
3. Assessment Day - Basically they introduce the company (salary,schedule,etc) Group interaction, multiple questions
Preguntas de entrevista [1]
Pregunta 1
Where do you see yourself in 5 years?
How would you deal with a angry person at the airport which did not want to go through the security process?
Me postulé en línea. Acudí a una entrevista en British Airways en abr 2022
Entrevista
3rd party recruitment process Easy questions Most of the interview was based on role play. So you dealt with a client looking to make a change to his trip. A few general questions about customer service and asked for some examples of experience in dealing with difficult situations
Me postulé en línea. Acudí a una entrevista en British Airways (Londres, Inglaterra) en jun 2017
Entrevista
Straightforward if you did your homework. Need to know a fair bit about the airline and not just waffle with answers such as it being our national carrier. Need to give example of how you had coped in a stressful situation