First I do an assessment test.. then a recruiter called you to make interview by phone.. she told about the job role and the benefits of this role… after that she request to send a photo to my ID to check if my residence valid me to work in Netherlands.. we make a clear conversation between me and her… she give me hopes that I will working in this role…. After two days I received an email that I will not go to the next role.. when I contact her she told me that my English is not qualified me to work in Booking.com…. The funny thing that she understand what am saying and me also how is my English is not qualified me????? The role required Arabic language to communicate with the customer not English.. I couldn't find a compelling reason for not accepting me.. It is really unfortunate that the company like booking.com hires a rude employee, as she tarnishes the company's reputation…
Preguntas de entrevista [1]
Pregunta 1
What is your motivation to work as customer service in booking.com?
Acudí a una entrevista en Booking.com (Manchester, Inglaterra)
Entrevista
The process was lengthy and competitive. They ensure that you know what you are going into by sharing experiences. A great way to interview and set up potential employees for the future.
Me postulé en línea. Acudí a una entrevista en Booking.com (Tourcoing)
Entrevista
First contact
Interview with HR, background and motivation
Interview with Customer service manager
Language test, comprehension and spelling
Situational test where you are asked to simulate a call with an upset customer.
Preguntas de entrevista [1]
Pregunta 1
What would you do in case of an upset customer on the phone
The selection process started with an assessment which is supposed to give a chance to show your practical skills in this particular role. The idea is great but the assessment itself was confusing, there was not enough time to answer all the questions properly and many questions were not even that relevant to the role.
If you manage to pass, you move to the interview stage which is the interview with a recruiter. I had a pretty relaxed interview with a lovely recruiter who said I left a positive impression and she will present my candidature to the next stage (which is an interview with the manager). However, at the end of the same day I received a message that they will not be moving forward with my application with no further feedback. A couple of weeks later I saw the role being reposted again.
Preguntas de entrevista [1]
Pregunta 1
Mostly just asking about my career path and how my past experiences could be relevant to this role.