I applied in November 2015 and was hired on December 2015. I started the training the week after. I applied online where I had to answer few basic questions in English then in French. I was contacted back by the recruiter by phone and he talked to me in both English and French. I was invited to join a recruitment session at their office. There, we had a presentation of the company and we had to fulfill a questionnaire in English and for the language we applied for. After that, I got an interview with two team leaders in French where I was asked standard questions like present myself and more specific questions related to the position like ''a guest is calling you. He arrived at the hotel he booked but it's closed. What do you do?''. Once the interview finished I could leave. Few days after the recruiter.contacted me to inform they accepted my application and I started the 5 weeks training.