Online questions (took about 1-2 hours with personality test, customer service related questions and grammar questions in English and one other language) phone interview (20-30 minutes) and about 2-3 hours onsite interview (first you meet the customer service manager, then a quality person that will take you around the office, then a 30 min skills test in the languages that you will be working with, after that a CSE will come in the conference room and show you how are the calls that you usually get, an interview with 2 leads and another interview to test your second language.

Disrespectful interview process. After passing the language test online, I was invited to an interview. When the time for the interview came, the first thing that the recruiter told me was that the position had already been filled and they wouldn't be conducting an interview, but they would take my details down for future opportunities. I had spent a great deal of time preparing for the interview and it wouldn't have been difficult for them to send an email or voicemail to let me know in advance that the position had already been filled. I found it extremely disrespectful. There is no need to be so blasé about how you treat people. I don't think they stopped for one minute to think about the time investment I had made for that interview. If that is how they treat interviewees then I would be very wary of how they treat their employees.