End users support

• Work with global IT service team to provide onsite technical support to end users.
• Manage and maintain end user’s hardware and software, ensure end user devices and software are up-to-date with latest patches and updates.

System Installation and Configuration

• Install, configure, and maintain office IT systems, such as PCs, mobiles, servers, networks, and software applications
• Provide technical support for system upgrades and migrations.

Troubleshooting and Problem Resolution

• Diagnose and resolve IT-related issues promptly to minimize downtime and disruptions.
• Implement preventative maintenance measures to reduce the occurrence of IT issues.

Network Management

• Manage and maintain the local area network (LAN).
• Monitor and troubleshoot as first level for WAN infrastructure, open local ISP ticket and follow up for resolution, escalate to global operation team for issues beyond local capability.
• Prepare and configure switches and firewalls to handover to global operation team for completion final set up.
• Troubleshoot network connectivity issues and assist global operation team to optimize network performance for applications.

Security and Compliance

• Implement and maintain IT security measures to protect IT systems and data from unauthorized access.
• Ensure compliance with group IT and cyber security standards
• Conduct regular security audits and vulnerability assessments.

Data Management

• Manage data backups and recovery procedures for office and R&D data, including confidential financial, HR data, design and engineering data, etc.
• Implement data retention policies and ensure compliance with data privacy regulations.
• Optimize data storage and retrieval processes for efficient operations.

Project Management

• Participate in IT projects related to system modernization and efficiency improvements.
• Assist in the planning, implementation, and testing of new IT systems.
• Identify potential risks and develop mitigation plan to ensure secure operation.
• Provide technical expertise and support for global IT projects local rollout.

Stakeholder communication and collaboration

• Serve as the primary point of contact for site IT operations and IT project local rollout.
• Coordinate with L2/L3 IT Domains specialists at a Global level to ensure the right implementation of rollouts in the site.
• Collaborate with regional and Group-level stakeholders to ensure seamless communication and coordination to related users.
• Create process guide, training materials and end user guides as needed.
• Work with vendors and third-party service providers to address local technical problems.