Remote Resident Manager – $12/hr | Join a Fast-Growing Team!
Remote | Full-Time | Monday–Friday, 7:30 AM – 4:00 PM EST

About Us

Bay Property Management Group (BMG) is one of the fastest-growing property management companies in the Mid-Atlantic region. With over 5,300 properties under management and $600M in assets, we’re committed to delivering exceptional service to property owners and tenants alike. Join our dynamic team of 140+ professionals and grow your career in a collaborative and fast-paced environment.

Jumpstart Your Application:
Want to move straight to the interview stage? Complete our application form today to fast-track the process: https://form.asana.com/?k=5_RZIHYlx2rkk_CPY3sslA&d=1200278509518170

About the Role

We’re seeking a Remote Resident Manager to oversee a portfolio of 150–175 residential properties (single-family homes, townhomes, and condos). This is a client-facing, customer service-driven role that does not involve managing staff. You’ll serve as the primary point of contact for tenants and property owners, ensuring smooth operations and prompt issue resolution.

What You’ll Do

• Manage daily operations for a portfolio of residential rental properties.
• Communicate effectively with tenants, property owners, contractors, and internal teams.
• Respond promptly to emails, voicemails, and service requests.
• Manage work orders in AppFolio; coordinate repairs with in-house techs and third-party vendors.
• Approve maintenance invoices and ensure services are completed properly and on time.
• Maintain low tenant delinquency and work within the owner’s budget.
• Oversee the turn process for vacant units, including cleaning and maintenance.
• Ensure compliance with local property codes and certifications (e.g., rental licenses, lead certs).
• Handle lease renewals, move-outs, and security deposit reimbursements.
• Keep detailed records and stay organized across multiple tasks and systems.

What We’re Looking For

• High school diploma or equivalent
• Strong communication and exceptional customer service skills
• Ability to write professional emails and manage multiple tasks
• Basic knowledge of residential maintenance issues
• Proficiency in Microsoft Office (especially Outlook & Excel)
• Experience with AppFolio or other property management software is a plus
• Detail-oriented, organized, and a proactive problem solver
• Comfortable working independently in a fast-paced remote environment

Perks & Benefits

• $12 USD/hour
• 15 days of paid time off (PTO)
• 100% remote work — work from anywhere
• A supportive and friendly team environment
• Opportunities for growth and advancement within the company

Ready to join a team that values your work and supports your career growth?

Please make sure to submit your resume in English.

Apply Now: https://form.asana.com/?k=5_RZIHYlx2rkk_CPY3sslA&d=1200278509518170

Job Type: Full-time

Pay: $207.00 per hour

Application Question(s):

• Are you 100% comfortable working remotely?
• Do you have a Work PC? (Windows 11, CORE-i5 or equivalent with 16GB RAM is the minimum PC specs requirement. Mac OS is NOT supported for this role)
• Is your spoken and written English at a C1/C2 level?

Experience:

• AppFolio: 1 year (Preferred)
• Property Management: 1 year (Preferred)

Work Location: Remote