• Provide exceptional customer service and support to apprentices across WA
• Salary sacrificing available
• Active Social Club and Charity Initiative

About the Role
We have a fantastic opportunity for an enthusiastic and customer-centric individual to join our welcoming and growing ASA team! If you are looking to take that first step into the workforce and have excellent attention to detail and the natural ability to build rapport, then this is the role for you!

As an Engagement Officer, you’ll be the go-to person for apprentices and employers, providing support, solving problems, and ensuring a seamless experience from start to finish. You’ll focus on guiding apprentices and employers through the final stages of their journey, assisting with any administrative tasks.

This is a full-time, permanent position that will be based in our Osborne Park office.

Key responsibilities include:

• Making regular outbound calls to apprentices, offering support, guidance, and answering questions to ensure a seamless successful completion process of their apprenticeship.
• Delivering exceptional customer service to all our stakeholders, ensuring everyone has a positive experience.
• Complete Completion Contacts in line with contract requirements and adhere to compliance guidelines.
• Keeping our databases accurate, compliant, and up-to-date in a timely manner.

About You

To be successful in this role, you will have:

• A passion for administration and customer service.
• The ability to connect with others and handle high volumes of outbound calls.
• The motivation to hit KPIs and achieve your goals.
• Exceptional organisational skills to handle multiple tasks and deadlines.
• Strong verbal and written communication skills.
• Excellent time management abilities in a fast-paced environment.
• Intermediate computer skills with competency in the Microsoft Office suite.
• National Police Clearance and a Working with Children Check

About CCIWA
CCIWA is an independent, not-for-profit, Member-based organisation that has been committed to advancing trade and commerce in WA for more than 130 years. Our vision is for WA to be the best place to live and do business. To achieve this, we listen to the needs of all our stakeholders — businesses, families, consumers and the WA workforce – and respond with agenda-setting policy and advocacy work.

About ASA
Apprenticeship Support Australia (ASA) is a business unit of the Chamber of Commerce and Industry WA (CCIWA) and was formed in 1998 to deliver the Apprentice Connect Australia Provider services under a contract from the Commonwealth Government. ASA’s services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information about ASA can be found here https://asa.cciwa.com/

CCIWA Culture and Benefits
At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive. We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.

We strive to be curious, contemporary, impactful, and respectful. Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role. We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.

We have a range of benefits to support our employees which includes:

• A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and paid Rest and Relaxation leave between Christmas and New Year
• Excellent building facilities
• Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
• Salary Sacrificing - CCIWA is a rebatable employer
• Active Social Club and Charity Initiative

Find out more about our fantastic culture here https://cciwa.com/about-us/join-our-team/

Our Commitment to Diversity & Inclusion
CCIWA is proud to be an Inclusive Employer for 2025-26 with Diversity Council Australia.

We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.

How to apply
For your application to be considered, you should include:

• A cover letter
• Current CV

Applications close COB 19th June 2026 and short-listing for this position will commence immediately.

To apply, click on “Apply Now” icon on Seek or apply directly through our website https://cciwa.com/about-us/join-our-team/.

If you have any further questions, please contact the People Team at People@cciwa.com

The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.