At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day.

We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.

We're currently seeking a Front of House Team Member to join the team in Power Gym in The Dean Dublin Centre. If you have a passion for wellbeing and customer service, we'd love to hear from you.

Key Areas

• Member Experience & Customer Service
• Club Operations, Cleanliness & Maintenance
• Team Collaboration & Communication

Job Purpose

Our Front of House Team Members are the first point of contact for members and guests at POWER, providing a warm, professional, and high-end service while supporting daily operations. They handle check-ins, class transitions, membership inquiries, and retail sales, while also maintaining cleanliness and collaborating with trainers, managers, and housekeeping to ensure a seamless and engaging club environment.

The ideal candidate will have a minimum of 1 year of experience in a customer facing role, preferably in a premium hospitality, retail, or fitness environment.

Key Deliverables

Member Experience & Customer Service

• Greet members and guests with a warm and professional welcome
• Assist members with check-ins, class bookings, and membership inquiries
• Provide information on class schedules, club policies, and upcoming events
• Handle retail and product sales, ensuring accurate transactions

Club Operations, Cleanliness & Maintenance

• Maintain an organized, clean, and efficient reception and lounge area
• Assist in maintaining changing rooms, workout spaces, and common areas, ensuring they are tidy and well stocked
• Wipe down and sanitize reception desks, seating areas, and high touch points throughout the day
• Restock towels, toiletries, and other member amenities as needed
• Assist housekeeping and trainers in ensuring equipment and studio spaces remain clean and organized

Team Collaboration & Communication

• Work closely with trainers, housekeeping, and management to ensure seamless daily operations
• Support in member engagement initiatives, ensuring every member feels valued
• Assist in gathering member feedback and reporting concerns or issues

Preferred Experience

• A minimum of 1 year of experience in a customer facing role, preferably in a premium hospitality, retail, or fitness environment
• A positive friendly attitude.
• High attention to detail
• Passionate about their work.
• Have a passion for wellbeing, customer service and willing to go the extra mile for both guests and colleagues.
• Excellent communications skills.
• A team player but capable of working on their own.

Benefits:

• Global discounted staff room rates across the group
• 50% off Food and 25% Beverage across the group
• Accrued Annual Leave with Service
• Friends and Family discount
• Gym Membership Discounts*
• Continual training and development
• Career progression within the Group
• Gratuities *
• Meals on shift
• Bike to work scheme
• Taxsaver for travel
• Refer a friend scheme
• Wellness at work events and access to wellness platform
• Employment Assistance Programme
• Group discounts for cinema tickets, shopping deals etc
• Team appreciation days
• Service recognition
• Regular fun-filled activities and gatherings for all teams across the group

• 
  Applicable to certain positions

Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group

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