CAREERS TO SMILE ABOUT

The role focuses on managing and resolving internal employee requests efficiently, ensuring timely service and effective solutions. It also involves analyzing issues, tracking KPIs, and improving processes to enhance operational efficiency and employee experience.

As a People Support Jr Analyst your responsibilities will be:

• Manage and follow up on internal employee requests, ensuring timely resolution and adherence to service standards.
• Analyze requests to identify root causes and support the implementation of effective solutions.
• Maintain clear and timely communication with stakeholders.
• Monitor and update service KPIs, ensuring accurate tracking and reporting of performance metrics.
• Identify trends and areas for improvement based on data analysis, and provide recommendations to enhance processes.
• Collaborate with cross-functional teams to support the resolution of cases and ensure alignment with established processes.
• Document and maintain the knowledge base, ensuring information is accurate, updated, and accessible.
• Support the standardization and simplification of processes and documentation.
• Apply best practices in knowledge management and continuous improvement in daily activities.
• Escalate complex issues following defined procedures and keep relevant stakeholders informed.

• Experience in customer service, help desk, or request management roles
• Excellent communication skills for interaction with cross-functional teams and stakeholders
• Strong organizational skills with attention to detail and ability to manage multiple requests
• Advance English is a must

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.