Key Responsibilities

Infrastructure & Virtualization

• Administer and maintain VMware and Nutanix infrastructure environments.

• Monitor system performance, capacity, and availability of virtual and physical servers.

• Manage backups, disaster recovery processes, and basic business continuity activities.

• Perform system updates, patching, and preventive maintenance.

• Coordinate with external vendors and service providers when required .

Network Administration

• Administer Cisco switches and local network infrastructure.

• Configure and support VLANs, ports, connectivity, and network troubleshooting.

• Monitor network performance and communication systems availability.

• Maintain updated network diagrams and IT asset inventory.

Windows Administration

• Manage Windows servers and workstations.

• Administer Active Directory, user accounts, permissions, and security policies.

• Support printers, shared folders, antivirus solutions, and corporate IT policies.

• Manage Windows updates and security compliance.

SAP Support

• Provide basic operational and functional SAP support to end users.

• Support incident tracking and initial troubleshooting for SAP-related issues.

• Coordinate with SAP consultants or external support teams for issue escalation.

End User Support

• Provide Level 1 and Level 2 technical support.

• Diagnose and resolve hardware, software, and connectivity issues.

• Track and follow up on support tickets and internal requests.

• Train and assist users with standard IT tools and best practices.

Security & Compliance

• Ensure compliance with IT security policies and standards.

• Manage user access and permissions.

• Participate in internal audits and IT control activities.

• Support basic cybersecurity monitoring and vulnerability management.

Qualifications

Education

• Bachelor’s degree in Information Technology , Systems Engineering, or related field.

Experience

• 5 -8 years of experience in IT infrastructure administration.

• Hands-on experience with VMware and/or Nutanix environments.

• Experience managing Cisco switching infrastructure and enterprise networks.

• Experience administering Windows Server and Active Directory environments.

• Basic SAP ERP support experience is preferred.

Technical Skills

• VMware vSphere

• Nutanix AHV / Prism

• Cisco switches

• Windows Server

• Active Directory

• TCP/IP networking, VLANs, DNS, DHCP

• Backup and recovery solutions

• Microsoft 365

Soft Skills

• Strong troubleshooting and problem-solving skills

• Sense of urgency and ownership

• Organizational and follow-up skills

• Effective communication

• Team-oriented mindset

• Customer Service Orientation

• Ability to work under pressure

Additional Preferred Responsibilities

• Participate in IT infrastructure improvement projects.

• Propose automation and optimization initiatives.

• Maintain updated technical documentation.

• Provide after- hours support for critical incidents when required .

Key Performance Indicators (KPIs)

• Infrastructure and systems uptime

• Ticket response and resolution times

• Reduction of recurring incidents

• Compliance with IT security standards

Reporting Line Reports to IT Manager

Work Arrangement On-site

Languages Intermediate technical English preferred.