Gualapack, a leading Flexible Packaging Company with a strong focus on sustainability, innovation and social responsibility, is looking for a dynamic and results-driven Quality Assurance Manager to join our team.

In our plant in Mexico we are growing and we are looking for talented and engaged people

Gualapack Mexico plant: Quality Assurance Manager:
Role Description

Guarantee that all manufactured products consistently meet the highest standards of quality and food safety, as well as the processes involved in their production, thereby strengthening the trust of national-international customers, fully complying with their requirements and market expectations. Lead the Quality Assurance team by fostering their growth and development, implementing and giving continuity to robust management systems, and promoting continuous improvement across the organization. Serve as the key liaison between the company and its customers on quality matters, effectively resolving issues and anticipating risks that could impact the safety and reliability of the packaging produced.

Key Responsabilities
Maintain effective communication with customers in North America, providing support in quality matters, audits, and follow-up on incidents.
Lead quality issue analyses by applying root cause methodologies and ensuring the implementation of corrective and preventive actions.
Ensure compliance with internal policies, applicable regulations, and both national and international customer standards.
Design, implement, and maintain the Quality Management System in accordance with international standards (FSSC 22000, ISO 9001).
Coordinate internal and external audits, including the preparation and follow-up of action plans.
Supervise, train, and develop the quality team, fostering an environment of respect, collaboration, and professional growth.
Collaborate closely with various departments including production, maintenance, logistics, customer service, sales, and product development.
Design, implement, and monitor quality control plans for our different products and processes.

Requirements
Education: Degree in Chemical, Industrial, Food Engineering, or related field.

Experience:
Minimum of 5 years in quality or related positions within manufacturing industries.
Preferably with experience in food processing, packaging, or related industries.
Proven track record in team leadership.

Technical Knowledge:
Quality management systems (ISO 9001, FSSC 22000).
Internal and external audits.
Root cause analysis methodologies (Ishikawa, 5 Whys, etc.).
Manufacturing processes and quality control.
Languages: Advanced English (oral and written communication with international customers).
Documentation: Must have valid documents to travel for customer visits in the U.S. and Canada (passport and visa if applicable).

Key Skills:
Analytical ability and problem-solving.
Assertive decision-making.
Effective communication.
Results orientation and continuous improvement mindset.
Team leadership and talent development.