Responsabilities:

• Act as Subject Matter Expert for Requisition to Pay processes, including POs, invoices, supplier setup, documentation validation, and process compliance.
• Serve as first point of escalation, providing guidance and support on complex cases.
• Review and validate process execution to ensure accuracy, compliance, and alignment with internal guidelines.
• Support the audit process by identifying errors, root causes, and opportunities to improve First Time Right performance.
• Monitor key operational KPIs, including SLA adherence, GR on time, 3-way match, first response time, and process aging.
• Provide training and coaching to junior analysts to strengthen process knowledge and execution.
• Support workload distribution, backup coverage, and team stabilization when needed.
• Identify recurring issues, propose process improvements, and support automation or reporting initiatives.
• Prepare and update reports, dashboards, and process trackers as required.
• Partner with cross-functional teams such as AP, Procurement, Supplier Maintenance, Tax, IT, and project stakeholders to resolve issues and unblock pending activities.
• Ensure timely follow-up on escalations, pending invoices, PO issues, supplier requests, and documentation gaps.
• Support the Coordinator with process governance, stakeholder updates, performance reviews, and team development initiatives.

Qualifications:

• Advanced English proficiency, both written and verbal.
• Strong analytical and problem-solving skills.
• Solid understanding of procurement, purchase order, invoice, supplier setup, and payment processes.
• Experience using tools such as SAP, myBUY (Ariba), VIM, Smartsheet, Power BI, and Microsoft Office.
• Strong communication skills and ability to interact with stakeholders across different levels.
• Ability to work independently, prioritize workload, and manage escalations.
• High attention to detail and strong sense of ownership.
• Ability to guide, train, and support junior team members.
• Continuous improvement mindset and ability to identify process efficiencies.