We did it, Mexico! 🇲🇽 Zendesk just landed on Great Place to Work™'s Best Workplaces in Mexico list, and I couldn't be prouder of this team. Every person who spoke up in the survey, every manager who listened, every teammate who made someone's day a little easier — this one's yours. Cheers to all of you. 🥂
At Zendesk, leadership development isn’t just something we talk about – it’s something we invest in. Our Manager Acceleration Program 2026 landed in four cities, Austin, San Francisco, Dublin, and Pune, and it covered everything from self-awareness to strategy to building the kind of teams people actually want to work on. We learned together, connected across cities, and each location gave back to their local community along the way, hygiene kits with Uplift Texas in Austin, family supplies with Compass Family Services in San Francisco, play packs for kids in hospital with Children in Hospital Ireland in Dublin, and school kits with Seva Sahayog Foundation in Pune. This is what an AI-first company with a lot of heart looks like!
Fresh off International Pet Day, our team in Mexico City put their love for animals into action! 🐾 Zendeskians visited "La Casa del Mestizo" shelter, spending the morning walking dogs, playing at the park, and donating bags of puppy food to help the shelter continue their incredible work. It was a beautiful reminder that even the smallest acts of kindness can create a really big impact.
There’s nothing like a little ’80s glam to remind us that when we show up as ourselves, the best moments follow. Big thanks to the Zendesk Mexico City team for bringing the energy, the style, and the team spirit, not just for one night, but every day we work together. Here’s to more music, more memories, and more fun in 2026.🪩🕺
The future of leadership is changing – and we’re here for it. This October, Zendesk managers around the globe came together for our Manager Accelerator Program. They honed essential leadership capabilities - expanding their professional networks, finding new and more effective ways to empower their teams, and positioning themselves at the forefront of the new opportunities AI brings. We believe growth here isn’t just encouraged - it’s woven into our everyday operating rhythms. At Zendesk, you’ll sharpen your skills, grow alongside exceptional peers, and gain career-defining experience that prepares you to step confidently into the future of work.
Our latest Global Impact Report is here — highlighting our commitment to being a responsible business leader in AI for service. In 2024, Zendesk: • Supported nonprofit and social impact partners with AI-powered tools and hands-on expertise, helping them deliver faster, more effective support. • Stayed committed to reducing emissions across our entire value chain, pushing for progress that lasts. • Made a real difference in the communities where our teams and customers live and work. • Expanded access to career development opportunities, as our employees lead AI innovation. Explore the progress we’ve made — and where we’re headed next: https://zdsk.co/46JxfPw
Social Impact Week at Zendesk was all about showing up for our communities around the world. In Mexico City, our team partnered with Aquí Nadie Se Rinde, an incredible organization helping children and teens with cancer. We shared food, games, laughter - and contributed to repairing damaged roofs in their facilities. It’s moments like these that remind us: giving back builds connection - to our communities and to each other. 💚
We’re officially a Great Place To Work® in 2025! 🎉 This recognition comes directly from our people. Globally, 82% of employees say Zendesk is a place where they feel valued, empowered, and inspired to do their best work — and 92% said that when joining, you’re made to feel welcome. That spirit is what earned us Certification™ in 18 countries this year, proving our culture shines across the globe — from Austin to Mexico to Pune. Great Place To Work® award is a reminder of what we’re building together — a workplace where everyone can thrive.
We’ve got another reason to celebrate! Zendesk was named Best Overall CX Solution and Most Innovative Product at the CX Today Awards 2025. What makes this award meaningful? Our people. Every day, teams across Zendesk come together to make customer service simpler, faster, and more human - and this recognition is proof of that impact. These awards show that when we innovate together, the industry takes notice. We’re excited to keep pushing what’s possible and creating experiences that make a real difference for our customers.
Big news: Zendesk just earned a five-star spot on Newsweek’s list of America’s Greatest Workplaces for 2025! This recognition is based on feedback from hundreds of thousands of employees and millions of reviews, looking at things like leadership, integrity, pay, work-life balance, and more. Zendesk earned a five-star rating and a spot among the top workplaces in the U.S. What makes this award special? It reflects what life at Zendesk is really about: - Work that feels meaningful, powered by both AI innovation and human connection - Opportunities to grow your skills and your career - A supportive community where people have your back If you’re looking for a place where you can do your best work and and feel supported while doing it — we’d love to meet you! Explore open roles: zendesk.com/careers
