"As an agent, you get 0 paid time off until you have worked for a year, and after that you get 1 week of paid time off per year; your first allotment is prorated based on your hire date (for example, if you were to be hired on July 1, 2016 you would get 20 hours of paid time off that you can start using on July 1, 2017, to last for the rest of 2017). After that, it's allocated all at once on January 1st of each year. Get promoted above that, and it starts to look brighter. 2 weeks of paid time off per year, again prorated based on when you got promoted. For example if you got promoted on July 1st, 2016, you would be able to take paid time off immediately, and you'd have 1 week (40 hours) to use for 2016; on January 1st, 2017 you'd get 2 weeks to use for all of 2017. Middle management and above also get 6 paid company holidays (New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas); agents may have to work those days, but if they do, they get paid time and a half for doing so. "