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      BELAY

      Empleador activo

      Evaluaciones de BELAY

      Can be a Good Job Depending on Your Season - Evaluación del empleado para Client Success Consultant en BELAY

      3.0
      20 mar 2026
      Client success consultant
      Recomendada
      Aprobación del CEO
      Perspectiva de la empresa

      Ventajas

      - You work with great people. I met some very smart very wonderful folks especially in CR. I genuinely miss working with lots of the folks I worked with and generally everyone you meet is kind, helpful, and positive to work with. - The obvious pros of remote work, I was always caught up on laundry, no commute, etc. Especially if you have a good boss, there's lots of flexibility and understanding for things like appointments, going out on a quick walk, etc. - If you can find yourself with a bit of luck and getting assigned clients who have money to play with, you can actually make some good money in spurts through commissions on upsells. This is as much about luck as it is skills though. In my years I had really great quarters and bone dry ones and it all felt like if I just happened to get clients who needed more and could pay for it. - You learn a lot in this role. You solve real problems and work with all different kinds of people and businesses, so the experience is great. As noted below, I think it's because you're thrown into too much and told to figure it out, but if you can figure it out, you gain good experience.

      Desventajas

      - The CSC role in particular was just incredibly under-resourced. The portfolio size per person is quite large, and you're generally just expected to handle everything. (In my time there I only had 2 situations where a situations was deemed adequate to escalate to a manager.) You sit in the line of fire in this CSC role, if someone doesn't like a policy of ours, or they feel like they were sold something that we haven't provided, it's all on the CSC to take that on the chin, and that can make the job very emotionally taxing. - It can be a very rah-rah culture, and it borders on forced/false positivity very often. One time at a all company conference, someone brought up a legitimate challenge and one of the C-suite individuals got up and instead of addressing it said "times like this I remind myself this is something we GET to do, not HAVE to do" which felt very tone deaf in that moment. - At a base level, there's not a ton of opportunity for advancement. This is made even more difficult if you don't endear yourself to the right people. It's not enough to be good at your job, you've gotta play the game. - Incredible amount of attrition both within the department and department leadership made it really hard for things to feel stable. Limited development opportunity with this environment. - As noted on basically all the other reviews, the pay really isn't competitive.

      avatar
      Respuesta de BELAY
      2mo
      Thank you for taking the time to share such a detailed and thoughtful reflection on your experience as a Client Success Consultant. We’re grateful for the years you invested in serving clients and supporting your teammates, and we appreciate the care you clearly still have for the people and the work. We’re encouraged to hear that the relationships you built, the flexibility of remote work, and the opportunity to solve real problems were meaningful parts of your journey. The CSC role is designed to be both challenging and impactful, and we’re glad the experience helped you grow professionally and develop valuable skills. At the same time, we take your feedback seriously, particularly around workload, emotional demands, stability, development opportunities, and compensation. The CSC role sits at the center of the client and contractor experience, and we recognize that carrying a large portfolio and navigating complex situations can be taxing without the right level of support and resourcing. Your comments reinforce the importance of ensuring our teams feel equipped, heard, and supported in the work they do every day. We also appreciate your candor regarding culture and communication. Our intention has always been to foster an encouraging, solutions-oriented environment, but we understand that positivity must be paired with transparency, responsiveness, and space for honest dialogue, especially when challenges arise. Feedback like yours helps us reflect on how we show up in those moments. Your observations about growth, retention, and long-term development are important as well. As we continue to evolve as an organization, we are actively evaluating how we create clearer pathways for advancement, strengthen leadership stability, and ensure compensation and career progression remain competitive and sustainable. Thank you again for sharing your perspective with such honesty and professionalism. We’re grateful for the contributions you made during your time with BELAY and wish you continued success in your career and the next season ahead. Warmly, The BELAY Team

      Echa un vistazo a otras evaluaciones sobre BELAY.

      5.0
      28 abr 2026
      Virtual assistant
      Recomendada
      Aprobación del CEO
      Perspectiva de la empresa

      Ventajas

      Great pay! Flexible Hours! Great Support! It is a truly remote job meaning you can be anywhere while working as long as it’s professional. I hope I have many, many more years with this GREAT COMPANY!!

      Desventajas

      None that I can think ok

      avatar
      Respuesta de BELAY
      1mo
      Thank you for sharing your experience as a Executive Assistant! We’re thrilled that you appreciate our remote work lifestyle and culture. Your feedback motivates us to keep building a great environment. Thank you for being a part of BELAY!
      2.0
      23 may 2026
      Virtual assistant
      Recomendada
      Aprobación del CEO
      Perspectiva de la empresa

      Ventajas

      Somewhat Flexible Work from Home

      Desventajas

      Low Pay Clients pay Belay $50-$60/hr for Virtual Assistant but they don't know that Belay is only paying the VA $20/hr so they expect $60 attention. High expectations and desired attention for very low pay. VA's are in contract with Belay. So if one of their engagements want them to work for them to work for them full time outside of Belay they have to buy out the VA'a contract with Belay that could be up to $20k. If the engagement can't afford to do that they have to wait 2 years after their contract and after the VA's contract ends with Belay.

      avatar
      Respuesta de BELAY
      1w
      Thank you for taking the time to share your experience and for partnering with BELAY. We’re glad to hear that the opportunity to work remotely was a positive part of your journey, as flexibility and access to meaningful work are foundational to our model. We also appreciate your honest feedback regarding compensation. Client needs and scope of work vary widely, and those factors directly influence role expectations across engagements. BELAY’s role is to thoughtfully match contractors with clients whose needs, complexity, and investment align with the contractor’s experience and preferences, while also providing support beyond placement alone. Our model is designed to reduce many of the challenges independent contractors face by handling client acquisition, vetting, matching, contracts, invoicing, and collections, allowing contractors to focus on delivering excellent work rather than managing backend logistics. That said, we recognize that compensation expectations evolve and that market conditions continue to change. We regularly review the pay rate of our contractors to ensure it reflects both client demand and the value our contractors bring. Contractors are also encouraged to bring any concerns regarding their pay rate directly to their BELAY Talent Specialist. We’re grateful for your feedback and for your partnership with BELAY. Input like this helps inform ongoing improvements as we work to create sustainable, mutually beneficial partnerships for both contractors and clients. Warmly, The BELAY Team
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