Truly the worst experience. The recruiter replied after I submitted my application to schedule a preliminary interview. We schedule something, only for her to move it last minute the day -of. I understand things can happen, but was going to be traveling for the next week. I decided to take the call on my trip because I was interested in the position. She then was 15 minutes late to the call. From there, it was the most robotic and stale conversation I've ever had, and she clearly wasn't listening to me. I had to repeat things I'd already answered 4 times and whenever I asked questions, I was given surface-level answers. I felt like I had to pry. (Q: What the metrics that the CSMs are held to and how is performance evaluated? A: We have review cycles.) Also, she wouldn't answer me when I asked what the salary and compensation was. Overall, very unprofessional, rude, and a waste of my time. I do not recommend interviewing here - not only is this a reflection of what it would be like to work there, but she sounded miserable!

The application process at Monday.com was thorough, engaging, and highly relevant to the role. It included an initial recruiter screening, followed by interviews focused on Customer Success competencies, stakeholder management, and strategic account planning. A key stage of the process was a case study assignment, where I was asked to analyze a customer scenario, identify risks and opportunities, and present a structured success strategy. This was followed by a presentation and discussion with members of the Customer Success leadership team, allowing me to demonstrate my analytical thinking, customer-centric approach, and communication skills. Although I was ultimately not selected, I found the process to be professional, transparent, and valuable. It provided an excellent opportunity to reflect on my strengths, further develop my strategic thinking, and gain deeper insight into Monday.com's customer-focused culture and expectations.