I was contacted by the regional CSM director via LinkedIn. First interview was with regional CSM team manager, the 2nd step was to prepare a presentation for contract renewal as a role model (director and manager were in the meeting) and I was informed there may be one final meeting but it would be an informal and introduction meeting with the Sales VP. After I have completed all those steps, I was informed that the position was going to be filled with someone in another country and the position was frozen in my country.

The HR team contacted me the day after I applied for the CSM position to schedule a video interview. The recruiter was friendly and asked relevant questions. She suggested that I apply for a hybrid role combining CSM and KAM responsibilities, which I considered and accepted. I presented a business case and attended an interview with the sales team at their office. Afterwards, I was informed via email that my profile aligned well with the company culture and was considered a strong match for the CSM role. It was also communicated that my salary expectations were reviewed in relation to the budget for the position, which I had shared at the beginning of the process. I asked if I could meet with the Customer Success team, and three days later I was invited to do so. I returned to the office for the meeting. I was then invited to meet with senior management. The conversation covered the role and the company. Following the interview, I was informed that the feedback was very positive and was asked to provide references. The company contacted two of my former managers by phone and video call. Later, I was asked for an additional week for the decision process, and at the end of that period, an extension was requested. Finally, I was informed that the company proceeded with an internal candidate. The entire process took five weeks. I appreciate the opportunity, the professionalism of everyone involved, and the time dedicated to the process.