Me postulé a través de una facultad o universidad. El proceso tomó 2 semanas. Acudí a una entrevista en belairdirect en may 2008
Entrevista
I have applied, they called me and conducted a phone interview, then i was called into one-on-one interveiw where they asked me questions about the company, behavioural questions, and made me do an online quote for the customer
Preguntas de entrevista [2]
Pregunta 1
Tell me about a time you provided excellent customer service?
Me postulé a través de un reclutador. El proceso tomó 3 semanas. Acudí a una entrevista en belairdirect (Toronto, ON)
Entrevista
First you get a phone interview, then within 3 days they contact you by phone for a face to face interview, which is pretty much it, then you have to go through the background check and then you get an email with the offer if you do get it.
Preguntas de entrevista [1]
Pregunta 1
Tell me one time that you were faced with a customer that was not happy, how did you handle it ?
Me postulé a través de una agencia de empleos. El proceso tomó más de 1 semana. Acudí a una entrevista en belairdirect (Ottawa, ON) en sep 2013
Entrevista
A bit long but not horrible. All questions were situation based. There was also a computer test that assessed your ability in a call centre setting. Greated and given a tour. The process was clearly explained and the questions could be answered with made up situations if your quick on your feet and believable. They write everything as you answer and grade your response.
Preguntas de entrevista [1]
Pregunta 1
Situation based experience on dealing with stress and giving great customer service