You are invited to the customer care offices of Zalando for an interview. You are received by the head of the customer care section you applied for and are being explained the job and details around it. To proceed further, you are being given a simple test about customer care in general but more broadly how to handle a customer in certain specific situations. Although it might seem a bit difficult, the team assisted me and helped me through each steps.
Preguntas de entrevista [1]
Pregunta 1
How to respond to customers in certain situations?
How do you handle stressful situations?
How do you handle a disappointed customer?
Hey Zalando!
Thank you for taking the time to share your feedback with us about your interview experience. We are very happy to hear that it was an enjoyable moment for you and that we can soon welcome you into our team. We’re excited for you to start!
Best,
- Talent Acquisition Team
Otras evaluaciones sobre las entrevistas para el cargo de Customer Care Specialist en Zalando
Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en Zalando (Berlín) en jul 2023
Entrevista
Pretty fast. You apply online and they email you in the next two days. You will first get a 15 min call interview then you are supposed to have a 45 min online interview with a written test (email). I did not pass it despite having experience in the hospitality industry and being French. And, obviously, no explanation given. They just send a basic generic rejection email two days after.
Preguntas de entrevista [1]
Pregunta 1
You have to talk about yourself/your resume. Only one single question asked about the position: why do you think customers contact us? Et à aucun moment le niveau de français n'a été abordé.
Thank you for taking the time to leave a review. We appreciate you bringing this issue to our attention and sharing your honest feedback on your candidate experience. We will share your insights with the responsible Talent Acquisition teams and will review our processes internally to improve.
- Talent Acquisition Team
Me postulé en línea. El proceso tomó 3 días. Acudí a una entrevista en Zalando (Berlín) en abr 2021
Entrevista
It was entirely an online interview process via Google meet. The interview lasted for about fifty minutes. The interviewer asked a total of twelve questions. Some of the questions were practical questions asking the interviewee to give examples of projects undertaken to date.
Preguntas de entrevista [1]
Pregunta 1
Tell us about yourself and why you want to work with us?
