This was the initial phone interview with the current manager. The phone call was set up on internet protocol. We initially had some difficulty connecting, but after 30 mins, the problem (on their end) was corrected. I took the advice of a mentor and established a rapport with the interviewer before getting to the questions. That put both me and the interviewer at ease. I cannot stress the importance of preparation for the interview. I researched the company and the position. I was able to draft some relevant questions and, in fact, I think I asked more questions than the interviewer. I was prepared with real-life examples to support my answers in most cases.