I had applied for the Adoption Counselor position (part time) after a friend of mine who was currently employed put in a good word for me. Immediately after applying I was invited fora phone interview, to which I waited a few days to respond to. On a the following Saturday, I took the phone interview, which was an automated process that took about 20 minutes to complete (most of the questions were asked a second time during the in-person interview). Not long after, I received an email requesting to schedule an in-person interview! I was delighted and made haste to reply. The interview itself was about an 1 1/2 hours long but it was positive for the most part. The atmosphere was lighthearted and the interviewers were very polite and friendly. Maybe I was a bit repetitive with my answering of questions, but with 3 pages (!) of interview questions, they also begin to get repetitive. However I did emphasize the importance of teamwork and communication because at my current workplace, those two qualities are what is sinking the business. I didn't want to get my hopes up, but I felt pretty confident. Ultimately I was denied the position with a brief email stating they were searching for more qualified candidates. I was confused by this because I've worked in a veterinary clinic for about a year and a half and have had at least 5 years of customer service experience. Then I find out a few weeks later that the position opened up again. Which obviously is very upsetting.