The process was easy. Heard back from them a day after applying and was interviewed a few days later. Two managers interviewed me and asked a bunch of situational questions. After the first interview, I was asked to complete a second interview with a higher-up manager. The questions that she asked were very similar to the first one, so no need to prepare further.

The main question you will need to focus on is how you handle difficult situations and difficult customers. The manager was very serious, I don't believe she smiled one time so be prepared for that as well..