Me postulé en línea. El proceso tomó 2 días. Acudí a una entrevista en Wells Fargo (Atlanta, GA) en feb 2014
Entrevista
I applied and a week or two later I received an email about the interview taking place at the Corporate Headquarters in Atlanta. Once I got to the building it was very nice and everyone was friendly. It was a group interview and the interviewer asked each of us a couple of questions and after the interview I got a call from the lady at corporate telling me I am going on to the next stage and to choose my location. So I told her the location I wanted to work and went to the interview at the branch it was very quick and painless but I did not get the job.
Preguntas de entrevista [1]
Pregunta 1
How have I handled a difficult situation with a customer at my previous or current job?
Me postulé en línea. Acudí a una entrevista en Wells Fargo
Entrevista
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Preguntas de entrevista [1]
Pregunta 1
How comfortable I would be teaching customers our new apps.
Me postulé en línea. Acudí a una entrevista en Wells Fargo (Hallandale Beach, FL)
Entrevista
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Preguntas de entrevista [1]
Pregunta 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
Me postulé en línea. Acudí a una entrevista en Wells Fargo (Hillsboro, OR)
Entrevista
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Preguntas de entrevista [1]
Pregunta 1
Give an example of something that your colleague did that was unethical and what did you do about it