First you are contacted by a staffing agency then you go through assessments, then you fill out a 15 question questionnaire then you are called for an interview with the head of the call center office.
Preguntas de entrevista [1]
Pregunta 1
they gave a scenario looking for how you would turn it into a sales opportunity?
Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en Webster Bank (Dallas, TX) en ago 2022
Entrevista
The interviewer was very nice and patient. Asked questions about my experience in Customer service. It was a remote job, so she also asked if I'm proficient with Microsoft, excel, and outlook.
Me postulé en línea. El proceso tomó 4 semanas. Acudí a una entrevista en Webster Bank (New Haven, CT) en dic 2021
Entrevista
3 interviews, phone screen, an hour zoom interview then another Human Resource interview. Overall interviews were with nice people. The usual questions, weakness, strengths, goals. When they offer you a position you must complete a drug test and background check in 48 hours.
Preguntas de entrevista [1]
Pregunta 1
Explain a time when you had an angry customer and what did I do.