After submitting an application, which involved filling in an extensive online form with questions about my approach to travel design and business mindset, I received an email saying I was chosen to move on to Round 2. That round involved a "16 Personalities Test" and a Travel Sales Video Brief. I took the personality test and did the work required to complete the video brief, which they said could be 3 - 5 minutes. I designed the itinerary as requested, and practiced for the video, getting it down to just under 5 minutes. I recorded the video, but their video system cut off after 3 minutes, 10 seconds, so I had to go back and figure out how to answer all the required questions in shorter limited time. After submitting the personality test results and video, I never heard back from them. I followed up weeks later to see if there was any update, but they did not reply. It's highly disappointing that they ask applicants to put in hours of work to apply, and then do not have the courtesy to even acknowledge them with a response. The process was not difficult, but it was time-consuming. I see someone else here had a similar experience, so there is a pattern showing that they lack basic etiquette in their hiring process.