Online interview in two parts first introductory questions after that different scenarios in which you are asked how to deal with customers in different situations and how you would handle it.
1
Otras evaluaciones sobre las entrevistas para el cargo de Customer Assistant en Waitrose
Acudí a una entrevista en Waitrose (Guildford, Inglaterra)
Entrevista
They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers
it was a normal customer service interview with competency and situational questions and questions about yourself and all that kind of stuff. very basic part-time job interview that anyone could get through
Acudí a una entrevista en Waitrose (Monmouth, Wales)
Entrevista
Completed an online assessment that was harder than it seemed and then did an in person interview with one of the managers. She was very friendly and I felt at ease.
Preguntas de entrevista [1]
Pregunta 1
How would you deal with a customer who was unhappy with a purchase?