I was referred by a friend who worked in Client Services - her husband works at W&R as well in IT - and sent her my resume and cover letter, which she submitted internally for me. (She gets an annual bonus for every year that I work here.) This gave me a leg up since I was able to get my application in sooner than the general public, as the job had not been posted externally yet. I got a call about two weeks later, did a brief 5-10 minute phone interview with HR, and scheduled an interview. I interviewed first with HR, then did a brief assessment of math skills, a typing test, and a writing test, then was taken upstairs to interview with me would-be manager. Pretty typical interview - nothing out of the ordinary. Was asked the standard questions about my resume/cover letter, why I thought I was a good fit, etc. That was it. Received a call about a week later and was offered the position. I started a week later and that was that.