Me postulé en línea. El proceso tomó 2 semanas. Acudí a una entrevista en WHSmith (Londres, Inglaterra) en ene 2023
Entrevista
Easy and smooth, just did an interview over phoen and in store. Felt comfortable and had a lovely interviewer. Just need basic understanding of customer serivice and the WHSmith brand.
Preguntas de entrevista [1]
Pregunta 1
Can you give a time where you have had to deal with a tricky customer situation?
Acudí a una entrevista en WHSmith (Oxford, Inglaterra)
Entrevista
The retail interview process typically begins with an online or in-store application, followed by a phone screening. Next, an in-person or virtual interview assesses customer service skills, sales experience, and availability. Some roles require a role-play or practical test. Finally, candidates receive a job offer or feedback.
Preguntas de entrevista [1]
Pregunta 1
Can you describe a time you handled a difficult customer and how you resolved the situation?
Acudí a una entrevista en WHSmith (Huddersfield, Inglaterra)
Entrevista
Very formal rigid. Quite formal. Formal filling required. Lasted about 25 minutes but knew wasn't going too well. Accepted the coffee but was a bit stronger than I like and struggled a bit with it all
I felt at ease with a very polite interviewer and the whole process was well organised, I felt very comfortable. Questions were straight forward and interviewer was interested in my experiences.