Me postulé a través de un reclutador. Acudí a una entrevista en Vodafone (Glasgow, Escocia)
Entrevista
3 video interview questions: that were about my professional background.
Telephone interview: that was about a basic research on Vodafone, why do you want this role, customer service experience, and greatest achievement to date.
Assessment centre: we were given a presentation about the role and how the assessment centre visit will be conducted. First, we were all individually interviewed (competency based questions), then we had to participate in a role play; I failed this. The last activity was to participate in a simple group communication activity.
Good experience, but disappointed that I failed the role play.
Preguntas de entrevista [1]
Pregunta 1
Role Play: practice how you would deal with customer inquiries, what process will you adopt to ensure the customer is satisfied?
Hi there, thanks for leaving a review. We're happy to hear that you had a positive experience throughout our recruitment process and we wish you the best of luck in your future job search!
Otras evaluaciones sobre las entrevistas para el cargo de Customer Service Representative en Vodafone
Acudí a una entrevista en Vodafone (Atenas, , Ática)
Entrevista
Professional outlook, overall positive experience. The interview was fully structured, with a quick assessment, the actual interview and a roleplay. They explained in details the position and were open to discussion, by answering clearly all the questions.
Me postulé en línea. El proceso tomó 2 días. Acudí a una entrevista en Vodafone (Lisboa, Lisboa) en feb 2026
Entrevista
The person did not know anything about my CV or did not take the time to go over the job description. I had to wait for the HR representatives to get her affairs in order. While in the interview, she seemed unprofessional and underprepared
Acudí a una entrevista en Vodafone (Newbury, England)
Entrevista
Good, interviewer was lovely and put me at ease straight away. It was a really short interview with a review of my CV and also what i could bring to the company based on my past experience and roles
