I applied online, next day I received invitation for an video Interview. Using the app (HireVue) you get 30 seconds to prepare and 3 min one time shot video for each questions. You can choose practice sessions before the actual video shots. 2 days later, resourcing team called to say I got to the next stage, interview with the store manager. You will receive email to choose 1 from 3 presentations, and to prepare this for the manager to see during the interview as well as customer play role. I felt the interview went well, 3 days later I received job offer.

focus on your customer service, sales skills, and alignment with their values, asking about handling difficult customers, meeting targets, teamwork, and improving experiences, often using behavioral questions like "Tell me about a time..." requiring STAR method answers (Situation, Task, Action, Result). Expect questions about your past experiences, goals, why Vodafone, and scenarios demonstrating handling upset customers or achieving KPIs.