It is meant to be a 3 step process. Your initial (1st) interview is generally a group interview. You sit with a member of management and anywhere from 4-8 other applicants on average.. Tho I have seen 20 person interviews, but this is rare and usually during a hiring crisis or seasonal hiring. They usually start the interview with an ice breaker question. Tell us about your self, another topic, and a third topic. Make sure you answer all the questions in this ice breaker... its the first opportunity for them to see if you are listening. Then they go on to ask about 4 open ended questions that all have to do with the companies values. Usually something about customer service, team work, conflict resolution, and meeting sales goals. From there, the yes applicants are then called back anywhere from the next day to a couple weeks afterwards (depending on how busy the managers are) and you are invited back for a 1-on-1 interview with the category manager of the category they best see you fitting with. **You may apply for a certain job posting, or requesting a specific position, but they only just take that into consideration, and they'll place you where they think is best, or where they desperately need associates** During your second interview, they'll ask you a bunch more questions relating to the company values. These questions tend to be two parters, make sure to answer both parts!! Then, after the second interview, the company generally starts contacting your references. 2x Professional [ex-manager,boss,supervisor,etc], and 1x Personal [family friend, teacher, coach, councilor, colleague, etc]. This tends to be the slowest part of the process, so if you want things to move quickly, bring in your three as Letters Of Reference [they are also time saving for your references if you are applying at a couple places, and nice for you to just always have on file!] The final step of your interview process is a third interview with the General Manager. This may or may not be another group interview. You will be called sometime in the next few days if you got a job, and they will job offer you on the phone, and then schedule you in for training. Really, if you want the job, just be excited about the brand, excited about the company, pay attention to the questions, and speak up. Training is a 3 day process for core associates. Hope this helps.