Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en Verizon
Oferta aceptada
Experiencia positiva
Entrevista difícil
Solicitud
Me postulé en línea. El proceso tomó 3 semanas. Acudí a una entrevista en Verizon (Tampa, FL)
Entrevista
The interview process was expected: Initial online testing, a phone interview with HR, a face-to-face interview with HR, and then a group interview with a couple of managers from the department you were applying for.
Preguntas de entrevista [1]
Pregunta 1
The basic interview questions to gauge my qualifications and ability to think on my feet.
After holding the position of customer service rep for almost two years (in good standing) I applied for an open technical support position in my call center. I submitted my resume and got called to take an assessment test to gauge my knowledge on computer hardware and software terms. I was concerned I did not do a good job on the assessment so you can imagine my excitement when I got called in for an interview. The interview consisted on how I would handle customers' technical questions and ask me to also described (in detail) the steps needed to back up a customer's iPhone to the cloud.
Preguntas de entrevista [1]
Pregunta 1
Explain how you would handle a customer that calls in after their phone breaks down and wants to back up their phone.
Me postulé en línea. Acudí a una entrevista en Verizon
Entrevista
Phone interview first, followed by a test you take in office on a computer that evaluates your ability to multitask, then, a month later you get a 1:1 interview with a call center supervisor. A month later, you get a call back with an offer. They use the STAR approach for interviews.
Preguntas de entrevista [1]
Pregunta 1
"Tell me of a time you've had to deal with a tough customer and what did you do?"
