The hiring process was difficult, it consisted of a phone pre-screen interview based on a document about Verizon culture (the infamous "credo"), passing that resulted in a assessment focused on typing, math, reading comprehension, and logic/problem solving. After passing the asessement there was a interview with the Human Resources coordinator. After getting the thumbs up there was yet another interview this time with the supervisor you'd be working with. After finally completing the interview process it was a standard back-ground check/drug test.

The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.