Referred by current employee. Initial interview was fine. Just typical stuff to make sure you’re competent enough to hold a 9-5. Second interview was through Teams. Interviewer fluffed me up and told me how she appreciated my diverse professional background because it reminded her of her background, how she liked all the answers to her questions, and she even said she wanted to seek out a role that dealt with bigger contracts because she thought I could handle it! Then, radio silence. Extremely unprofessional to be honest. It’s a CSM role not an interview to build a missile to blow up the asteroid coming toward earth in 3 days. Any sort of reply even if a a denial would have been nice. Like I said, unprofessional. Must be nice to sit in that seat and lie to people behind a computer screen. Seems to be a theme in new age corporate America. People afraid of any sort of confrontation — even through email! And to treat a referral of a current employee like that? For a CSM role that a monkey with a 6th grade reading level could realistically do? Sad really!

Initial 30-minute interview with HR, followed by a 45-minute interview with the hiring manager one week laster. Rejection sent 2 weeks thereafter. Don't recall anything remarkable about the HR rep. The hiring manager was pleasant to speak with and has a strong customer success background. Have good answers for questions related to the value of CSM, what it means to you, what you do to achieve good customer success, etc.