Me postulé a través de un reclutador. El proceso tomó 3 semanas. Acudí a una entrevista en Vanguard (Malvern, PA) en feb 2015
Entrevista
basic 30 minute overview- run through your resume. be able to talk about how you have worked with clients. know financial news/terminology. was asked to come for an in person interview the next day via email.
interview at malvern. 1 hr presentation about what vanguard does... speak up ask questions. 1 hour interview behavioral questions(mostly about client work). 1 hour role play: basically just make sure you can sound confident and nice on th phone. doesn't matter if you can't tell them where to allocate their assets. 1 hour presentation about benefits then you leave.
Preguntas de entrevista [1]
Pregunta 1
name a time you had to sell something difficult.
name a time when you had to deal with a difficult client and how you handeled it.
name a time when you had to deal with a client when they were already upset
Acudí a una entrevista en Vanguard (Charlotte, NC)
Entrevista
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en Vanguard (Charlotte, NC) en ago 2021
Entrevista
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call