Me postulé en línea. El proceso tomó 2 meses. Acudí a una entrevista en Vanguard (Charlotte, NC) en nov 2016
Entrevista
I started the application process online in September. I received an email to conduct a phone interview. I had two phone interviews which lead to an on site interview. The on site interview included a building tour, Q&A session, a case study, role play and behavioral based questions.
Preguntas de entrevista [1]
Pregunta 1
Describe a situation where you completed work and was informed it was incorrect or not completely with satisfaction.
Acudí a una entrevista en Vanguard (Charlotte, NC)
Entrevista
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
Me postulé en línea. El proceso tomó 1 semana. Acudí a una entrevista en Vanguard (Charlotte, NC) en ago 2021
Entrevista
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call